EVERYTHING YOU NEED TO
BUILD THE FUTURE OF YOUR TRADE
We're a passionate, remote-first team building powerful, easy-to-use software that helps trade businesses thrive.
Why Work At Onwork?
Customer-Obsessed
We start with the customer and work backwards. We listen to their challenges and build solutions that make a real difference in their day-to-day work.
Innovate and Simplify
We believe powerful software doesn't have to be complicated. We are constantly seeking ways to make our product simpler and more intuitive.
Stronger Together
We are a tight-knit team that values collaboration, respect, and diverse perspectives. We succeed and fail as one.
Passion for the Trades
We have immense respect for the skilled tradespeople who build and maintain our world. Our mission is to empower them with the technology they deserve.
Open Positions
We are always looking for talented people to join our remote team.
Drive growth and brand awareness for Onwork. You'll develop and execute innovative marketing strategies across various channels to attract and convert our target audience of trade professionals.
Key Responsibilities
- Manage digital marketing campaigns (SEO, SEM, social media, email).
- Create compelling content (blog posts, case studies, landing pages).
- Analyze market trends and competitor activity to identify opportunities.
- Track and report on marketing performance metrics and KPIs.
Qualifications
- 5+ years of proven experience in B2B SaaS marketing.
- Strong analytical skills and data-driven thinking.
- Expertise with marketing automation tools (e.g., HubSpot, Marketo) and CRM software.
- Excellent communication and project management skills.
Be the first point of contact for our users. You'll provide timely, empathetic, and effective support to help tradespeople succeed with the Onwork platform.
Key Responsibilities
- Respond to customer inquiries via email, chat, and phone.
- Troubleshoot technical issues and escalate them when necessary.
- Document customer feedback to inform product development.
- Create and maintain articles for our help center and knowledge base.
Qualifications
- 2+ years of experience in a customer support role, preferably in SaaS.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and a patient, positive attitude.
- Ability to work independently and manage time effectively.
Proactively guide our customers to achieve their business goals with Onwork. You'll build strong, long-term relationships, ensure customer retention, and drive product adoption.
Key Responsibilities
- Onboard new customers and provide initial training.
- Conduct regular check-ins and business reviews.
- Identify expansion opportunities and advocate for customer needs internally.
- Develop strategies to increase customer satisfaction and reduce churn.
Qualifications
- 3+ years in a Customer Success or Account Management role in a SaaS environment.
- Deep understanding of the customer lifecycle and retention strategies.
- Excellent relationship-building and presentation skills.
- A proactive, goal-oriented mindset.
Build and nurture a vibrant, engaged community of tradespeople around the Onwork brand. You'll be the voice of Onwork across our social media platforms and online forums.
Key Responsibilities
- Manage and grow our social media channels (Facebook, Instagram, LinkedIn, TikTok).
- Create and schedule engaging content tailored to tradespeople.
- Host online events, webinars, and Q&A sessions.
- Build relationships with industry influencers and brand advocates.
Qualifications
- Proven experience as a Community Manager, preferably for a B2B brand.
- Deep understanding of social media platforms and community-building tactics.
- Excellent writing and content creation skills.
- A genuine passion for connecting with people and fostering community.